Refund Policy

Last Updated: October 13, 2026

This Refund Policy explains the refund rules and procedures for purchases made through the Manta application (“Manta”, “we”, “us”, or “our”), operated by HoloDreams Limited.

By making a purchase through Manta, you acknowledge and agree to the refund terms described in this Refund Policy.


  1. General Refund Policy

Manta provides digital products and services, including but not limited to subscriptions, virtual credits, digital items, and other premium features (“Digital Goods”).

Due to the nature of digital goods, purchases are generally non-refundable once the purchased products or services have been delivered, activated, or used, except where required by applicable laws or under the circumstances described in this Refund Policy.

Refund eligibility depends on the payment method used for your purchase.


  1. Apple App Store Purchases

If you purchased Manta products through the Apple App Store, all payments, refunds, and subscription management are handled directly by Apple.

HoloDreams Limited does not process refunds for purchases completed through Apple’s in-app purchase system.

To request a refund, please visit:

https://reportaproblem.apple.com/

You may also contact Apple Support for assistance.

Apple will review your request and determine whether a refund is approved according to Apple’s refund policies and applicable regulations.


  1. Google Play Purchases

If you purchased Manta products through Google Play Billing, refund requests are handled according to Google Play’s refund policies.

You may submit a refund request through Google Play or contact Google Play Support for assistance.

Google Play refund request page:

https://support.google.com/googleplay/workflow/9813244

Refund decisions are made by Google based on its policies, transaction information, and applicable laws.


  1. Third-Party Payment Purchases

For purchases completed through third-party payment providers supported by Manta, you may submit a refund request directly to HoloDreams Limited.

To help us process your request, please provide:

  • Account ID or registered email address

  • Transaction ID / Order ID

  • Purchase date

  • Purchase amount

  • Reason for the refund request

Our support team will review each request based on the transaction details and applicable refund conditions.

If approved, refunds will be issued through the original payment method used for the transaction.


  1. Refund Eligibility

A refund request may be considered in situations including:

  • Unauthorized transactions caused by account security issues

  • Duplicate charges caused by payment processing errors

  • Technical issues that prevented delivery of purchased digital goods

  • Other circumstances required by applicable laws

Refund requests may not be approved in situations including:

  • Digital goods or services have already been delivered or used

  • Virtual credits, items, or premium features have been partially or fully consumed

  • The account has violated Manta’s Terms of Service

  • The request is submitted after an unreasonable period from the purchase date


  1. Subscription Cancellation and Refunds

For subscription-based services:

  • Cancelling a subscription prevents future automatic renewal but does not automatically refund the current subscription period.

  • Subscription refunds are subject to the refund policies of the payment platform used for purchase.

  • Access to subscription benefits may continue until the end of the paid subscription period unless otherwise required by applicable laws.

Apple subscriptions can be managed through your Apple ID subscription settings.

Google Play subscriptions can be managed through your Google Play account subscription settings.


  1. Refund Processing Time

If a refund is approved:

  • Refunds processed by third-party payment providers are generally completed within 5–10 business days.

  • Refund processing times for Apple and Google purchases are determined by Apple or Google.

HoloDreams Limited is not responsible for delays caused by payment providers, banks, or financial institutions.


  1. Contact Us

If you have questions regarding this Refund Policy or need assistance with a refund request, please contact us:

Company: HoloDreams Limited

Application: Manta

Email: holodreams_ok@163.com